Store Policies

Returns

New/unwashed items in the original packaging with tags still attached may be returned for credit/refund 14 days from the date of the purchase with receipt(less any shipping charges we spent getting the item/s to you).** Please below for exceptions to returns.

Returns must be received back by us within 30 days of your receipt (the date you received confirmed via tracking #). Please allow us 10 business days to inspect your return. All Clearance items & Sale items are final sale. Due to liability reasons, creams/lotions, car seats, strollers, teething items, undergarments and bedding are also final sale. 

Condition? We will gladly accept the return of products that are still new-in-packaging, unwashed, tags still attached, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelf, because we wouldn't want you to be shipped something that had already been used. If we receive a product back that does not meet all of these conditions we will deduct a 30% restocking fee (covering the necessity to list the product in our preloved section).

Defective? If you receive a product with manufacturer defects or defects present themselves with use - those are handled by the manufacturer and they should be contacted directly. If you have any problems hearing from the manufacturer, we are happy to act as intermediary.

Miss-ship? Did we mistakenly ship you the wrong item? Please let us know asap.

Shipping

We make every effort to ship within 24 hours as we know how anxious you are for your goodies! But please understand we are a small family run company and emergencies do come up. For this reason we officially state we ship within four business days. In the event an item is sold out we will contact you to arrange a substitution.

We cannot guarantee when an order will arrive once it is in USPS or UPS's hands. Most orders do arrive to their destination within 5-7 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If a package gets lost in the mail we will make every effort to help you find it. However, we are not responsible for lost or stolen packages, once it leaves our shop it is out of our hands. 

 

Wrong Priced Items

While it does not happen often we are human and make mistakes. Baby Sweet Pea's Boutique does reserve the right to refuse sale of items purchased under MSRP or MAP.